As you’ve probably heard a hundred times, now is not a good time for restaurants. To contain the spread of the coronavirus, dining rooms in Illinois are closed, which means that restaurants must now rely on pickup or delivery.
For many establishments, that means that their customers are spending even more time engaging with food delivery apps like Grubhub, Uber Eats, DoorDash and Postmates. But there are some serious questions about whether these apps treat restaurants fairly, with some prominent local restaurateurs loudly decrying the high fees and the badly behaved delivery drivers.
Grubhub has also had to deal with backlash from a recent promotion, which was pitched as a way to help struggling restaurants. The offer was for $10 off an order of $30 or more. While Grubhub came up with the offer, any restaurant that opted to participate was supposed to eat that cost while also paying Grubhub a commission based on the original price of the meal. This led to negative articles from the Los Angeles Times, Eater, The Verge and even The New Yorker. Recently, Grubhub walked back somewhat, promising to give restaurants that participated $250 each.
This isn’t the first time that restaurateurs have called out food delivery apps like Grubhub. But with restaurants struggling to make money during a pandemic, many are becoming more vocal in their opposition…
To read the entire article from Chicago Tribune, click https://www.chicagotribune.com/coronavirus/ct-food-coronavirus-grubhub-uber-eats-20200413-h57oq4yno5etfen6zktcunwvfa-story.html
